Refund policy

Return & Refund Policy

At Best Vape Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully before requesting a return.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, unopened, and in its original packaging with all seals intact. For hygiene and safety reasons, we cannot accept returns of opened vape devices, e-liquids, nicotine products, replacement pods, or any consumable items unless they are faulty or supplied in error.

Faulty or Damaged Items

If your order arrives damaged, defective, or develops a manufacturing fault, please contact our customer support team within 48 hours of delivery. We may ask for photos or videos of the product to help us assess the issue. If the fault is confirmed, we will arrange a replacement, repair, or refund where appropriate.

Incorrect Orders

If you receive the wrong item, please notify us as soon as possible. We will arrange for the correct product to be sent and provide instructions for returning the incorrect item at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Non-Returnable Items

For health, hygiene, and legal reasons, we cannot accept returns for opened or used vape products, e-liquids, nicotine salts, replacement pods, coils, disposable or prefilled devices, gift cards, or any items that have been damaged through misuse.

Return Shipping

Customers are responsible for return shipping costs unless the product is faulty, damaged, or sent incorrectly. We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.

Cancellations

Orders may only be cancelled before they have been dispatched. Once an order has been shipped, it must follow the standard return procedure outlined in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We're always happy to help and will work to resolve your issue as quickly as possible.