Privacy policy

Privacy Policy

At Best Vape Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or placing an order.

Information We Collect

We may collect personal information including your name, email address, phone number, billing and shipping address, payment details, and any information you provide when contacting our customer support team. We also collect technical data such as your IP address, browser type, and website usage through cookies and analytics tools.

How We Use Your Information

Your information is used to process and deliver orders, verify your age where required, provide customer support, improve our website, communicate order updates, and send promotional emails if you have chosen to receive them.

Payment Security

All payments are processed through secure payment providers using industry-standard encryption. We do not store your full payment card details on our servers.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance site performance. You can manage or disable cookies through your browser settings at any time.

Sharing Your Information

We do not sell or rent your personal information. We may share your information only with trusted third-party service providers, such as payment processors, delivery companies, and website service providers, where necessary to fulfil your order or operate our business.

Data Security

We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, loss, or disclosure. While no online system is completely secure, we continually work to maintain a high level of data protection.

Your Rights

You have the right to access, update, correct, or request the deletion of your personal information where permitted by law. You may also unsubscribe from marketing communications at any time by following the unsubscribe link in our emails.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any updates will be published on this page and become effective immediately upon posting.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our customer support team. We will be happy to assist you.