Frequently asked question
1
What is the legal age to purchase vape products?
You must be 18 years or older to purchase vape products from our website. We may perform age verification before processing your order.
2
Are your products 100% authentic?
Yes. We source all our products directly from authorised distributors to ensure every item is genuine, high quality, and fully UK TPD compliant.
3
How long does UK delivery take?
Most orders are delivered within 1–3 working days. Delivery times may vary depending on your location and the courier.
4
Do you offer free UK delivery?
Yes. We offer Free UK Delivery on all orders over £30.
5
Can I return my order?
Yes. You may return eligible unused and unopened products within our return period. Please refer to our Return & Refund Policy for full details.
6
Which vape device is best for beginners?
Beginner-friendly pod kits are ideal for new vapers. They are easy to use, require minimal maintenance, and provide a smooth vaping experience.
7
How do I know which pods are compatible with my device?
Visit the Products for Your Device section on our website, select your device, and we'll show all compatible pods and accessories.